Freeze Edge Returns Policy
We comply with Australian Consumer Law. Returns are accepted if your product is faulty, damaged, or not as described. In these cases, we will arrange a free return and provide a replacement or refund. Change-of-mind returns are not covered under our free returns policy.
We do not offer product-for-product exchanges. If your item is faulty, damaged, or not as described, we will arrange a return and provide either a replacement or a refund in line with Australian Consumer Law.
To be eligible for a return
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You must contact us within 24 hours of receiving the product.
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We only accept returns for items that are damaged in transit or where the wrong product was delivered.
How to contact us for a return
📧 Email: info@freezeedge.com.au
📞 Support: +61 415-813-322
Refunds are processed within 10 business days after the product is received and inspected.